Loxley Roache – Health Care Support Worker


When did you join Cygnet Health Care?

I first joined Cygnet as a bank support worker in January 2013 and became permanent in September 2014.

What does your role entail?

My role is to build a therapeutic relationship with our service users and help them in maintaining all aspects of daily living in line with their care plan such as maintaining personal hygiene, appearance, eating and drinking. More specific tasks include taking and recording vital signs, escorting service users Section 17 leave and maintaining accurate records.

Why did you apply to do the NVQ Level 3 in Health and Social Care?

I have always wanted to do an NVQ course but never could find the time with working and family life. During my interview I expressed an interest in pursuing this in the future however this option was not available at the time. My manager later informed me that Cygnet had partnered with Lifetime Training to offer courses to staff and I was given the opportunity which I took as I felt it was the right time for me.

How did you fit your studies in and around your work on the ward?

Most of my written assignments were completed at home. I was allocated times during my shift to review my assignments and perform any on ward training with my Lifetime trainer.

How did you find the Lifetime trainers?

I found my Lifetime trainer to be pleasant, helpful, knowledgeable, flexible and patient. She was also prompt in her response via email or phone to any queries I might have.

Having qualified do you feel you now have more to give as a HCSW?

Yes I feel I have more to give because I have expanded my knowledge in this field and I feel more confident in performing my role to the best of my ability. I would recommend to all health care support workers to complete the course as it would be a great opportunity for their career development.

Which of Cygnet’s values do you most relate to and why?

The value I most relate to is ‘Helpful’. I like to help out in whatever way I can to ensure the smooth running of a shift. Sometimes helping out with the simplest of things can make a big difference to a service user’s or colleague’s day.